cricetx Privacy Policy

1. Introduction

cricetx ("we", "our", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("policy") explains what information we collect when you use cricetx's website cricetx.lat, how that information is used, who it may be shared with, and what rights you have over your information.

By using this website or creating an account, you are agreeing to the terms described in this privacy policy. If you object to any part of this policy, please stop using our service and contact us for assistance.

2. What Information We Collect

cricetx collects information in several ways. The details are described below:

2.1 Information Provided at Registration

When you create an account on cricetx, we collect the following information:

• Full Name — to verify your identity
• Date of Birth — to verify age (must be at least 21 years old)
• Mobile Number — for account verification and communication
• Email Address — to send account-related information
• Password — stored in encrypted form
• Preferred Currency and Language

2.2 Documents for Identity Verification

To comply with regulatory requirements and prevent fraud, we may in certain cases request the following documents:

• National ID card (NID) or a copy of your passport
• Bank account or mobile banking information
• Documents for proof of address

2.3 Transaction Information

We store information about your financial activity, which includes:

• Deposit and withdrawal history
• Transactions made via bKash, Nagad, Rocket, Upay, and bank transfer
• Bonus claims and wagering activity

2.4 Technical Information

The following information is collected automatically when you use cricetx:

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Login time and location information
• Page visit and click history

3. Purpose of Information Use

We use your information only for specific and lawful purposes. cricetx processes personal information for the following reasons:

3.1 Service Operations

• Account creation, verification, and management
• Betting, gaming, and transaction processing
• Bonus and reward distribution
• Providing customer support

3.2 Security and Compliance

• Prevention of fraud and money laundering
• Protecting minors from gambling (21+ verification)
• Preventing unauthorized access to accounts
• Implementing responsible gaming policies

3.3 Improvement and Customization

• Improving platform performance
• Delivering a personalized gaming experience
• Creating promotional offers tailored to your preferences

3.4 Communication

• Important notifications related to your account
• Sending transaction confirmations
• Promotional offers and bonus information (with your consent)
• Security alerts and updates

4. Sharing and Disclosure of Information

cricetx does not sell, lease, or commercially transfer your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers who help operate our services on our behalf. These partners are given only the information necessary to carry out their specific tasks and operate under confidentiality agreements.

4.2 Payment Processors

To process bKash, Nagad, Rocket, Upay, and bank transfers, we are required to send the necessary transaction information to the relevant payment gateway providers.

4.3 Legal Obligations

We may disclose information if legally required in the following circumstances:

• To comply with court orders or government directives
• To assist in the investigation of criminal activity
• To comply with anti-money laundering laws
• To protect the rights and safety of ourselves or other users

4.4 Business Transfers

If cricetx participates in a merger, acquisition, or asset sale, your information may be transferred. In such a case, we will notify you in advance and you will be given the opportunity to review the changes to this policy.

5. Cookies and Tracking Technologies

The cricetx website uses cookies and similar technologies to improve the user experience. The types of cookies we use are described below:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login sessions, security verification, and payment processing would not be possible. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences (such as language and theme) and store information from previous visits, so you do not need to re-configure settings on each visit.

5.3 Analytical Cookies

These cookies help us understand how users are using our platform, which pages are most popular, and where improvements are needed. The data collected is aggregated and anonymized.

5.4 Cookie Controls

You have the right to disable or delete cookies from your browser settings. Please note that deleting essential cookies may cause some important features of the platform to stop working.

6. Data Security Measures

cricetx has adopted industry-standard security measures to protect your personal and financial information:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption, preventing third parties from reading your information.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
• Two-Factor Verification: An additional OTP verification option is provided when logging into your account.
• Regular Security Audits: Our systems are regularly tested by cybersecurity experts.
• Access Controls: Staff are given access only to the information necessary to perform their responsibilities.
• Data Backups: Regular backups of all data are stored on secure servers.

7. Data Retention Period

cricetx retains your personal information only for as long as necessary. The retention periods for different types of information are outlined below:

7.1 Active Accounts

While your account is active, we retain all relevant information. This includes registration information, transaction history, and gaming activity.

7.2 After Account Closure

Even after your account is closed, we may be required to retain certain specific information due to legal obligations and regulatory requirements. In particular, financial transaction records and identity verification documents are kept for a defined period.

7.3 Cookies and Log Data

Technical logs and session cookies are generally deleted automatically after a set period. Analytical data may be retained in aggregated form for a longer duration.

Once the defined retention period ends, we securely destroy or anonymize your information so that it can no longer be linked to you in any way.

8. Your Rights

cricetx provides you with the following rights regarding the protection of your information:

8.1 Right to Access

You have the right to know what information we hold about you. By logging into your account or contacting our support team, you can request a copy of your stored information.

8.2 Right to Rectification

If any of your stored information is incorrect, you can request that it be corrected. Keeping accurate and up-to-date information is also important for your security.

8.3 Right to Erasure

Where there is no legal obligation to retain it, you can request that your personal information be deleted. Please note that this may complete the process of closing your account.

8.4 Right to Object to Processing

If you believe we are processing your information inappropriately, you can raise an objection. In particular, regarding promotional communications, you can unsubscribe at any time.

8.5 Right to Data Portability

In certain cases, you can request to receive your information in a structured, machine-readable format.

9. Protection of Minors

cricetx is for users aged 21 and above only. We do not collect any information from minors (under 21) and do not provide services to them.

We verify age at the time of registration, and if an account holder is found to be a minor, that account will be immediately suspended and all collected information will be deleted.

If you believe that a minor is using our platform, please contact us immediately.

10. Third-Party Services

Our platform may integrate services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and payment providers. These third parties have their own privacy policies and may process information independently.

When using third-party services, their own privacy policies apply. In such cases, cricetx's liability is limited.

For payment processing, bKash, Nagad, Rocket, Upay, and the relevant banks follow their own data protection regulations. They process the transaction information necessary for their services.

11. Policy Changes

cricetx may update this privacy policy from time to time. Changes may occur due to legal updates, the introduction of new services, or improvements to security measures.

For significant changes, we will notify you via your registered email address or through a notice on the platform. The "Last Updated" date at the top of the policy will always be displayed.

Continued use of the platform after changes have been made will be considered your agreement to the new policy. If you do not agree to the changes, please contact our support team to close your account.

12. Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 support in Bengali — via the live chat option on the platform
• Email: [email protected]

Once you submit a request with your identification, we will get back to you as soon as possible. Our support team is ready to answer all your questions in Bengali.

Thank you for your trust in cricetx. Ensuring your privacy and security is our highest priority.